Customer service is one of those nebulous concepts that we all know are vit
ally important to our working lives, but it’s hard to remember that the customer is king when said king is blatantly wrong, plain cussed, or exhibits vulgar taste.
When the wretched customer hasn’t even bought anything, it is even harder to resist telling them exactly what one thinks of them. Visitor destinations (what we used to call tourist traps) for example: even though we pay nothing to get in and gawp at the marvels on offer, we feel like customers and expect to be treated as such.
Yesterday morning, I wasn’t. After an encounter with a guide at Liverpool Cathedral, I was left shaking, feeling like a small child being berated by the school janitor. Read more…
Colour in black and white 